After Sales Service
Atec strives to offer its customers fast, effective support for resolving technical issues, even long after equipment has been delivered.
Contact your local Atec representative for assistance with troubleshooting, replacing wear parts, or scheduling preventative maintenance.
For certain issues it may be helpful to grant Atec remote access to a field device. In order to do this, Atec offers a free software tool that can be downloaded here and uploaded to a field device for later use.
Download Team Viewer Customer Support Module
Downloading this software does not grant Atec access to customer devices. Such connections require login credentials that the customer can set and change at any time.
Contact your local Atec representative if you think this software is right for you.